24/7 Hosting Support
Round-the-clock outsourced technical support for web hosting companies, ISPs, and datacenters — L1/L2/L3 support, server management, and white-label helpdesk.
What's Included
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Talk to our team about how 24/7 Hosting Support can help your business.
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30-minute call. We review your setup and recommend the right approach — no commitment.
Book free 30-min callRunning a web hosting company or ISP means your customers expect 24/7 uptime and fast support responses. But building and retaining an in-house technical support team is expensive and difficult. InfraOpex provides white-label L1/L2/L3 technical support for hosting companies, ISPs, and datacenters — delivered under your brand, indistinguishable from your own team.
Our hosting support team handles the full ticket queue: account issues, email configuration, DNS problems, SSL certificates, control panel support (cPanel, Plesk), server performance issues, and security incidents. We work within your existing ticketing system (WHMCS, Freshdesk, Zendesk) and follow your escalation procedures. Customers interact with us as if we were your own staff.
Beyond helpdesk support, we provide server management services: automated monitoring, patching and updates, performance optimisation, backup verification, and security hardening. We support all major web server stacks — Nginx, Apache, LiteSpeed — and have extensive experience with shared hosting, VPS, and dedicated server environments.
Frequently Asked Questions
How does white-label support work?
We operate under your brand name and follow your support procedures. Your customers email or chat with 'your support team' — they never know we're the ones responding. All communication uses your company name, and we follow scripts and escalation paths you define.
What response times do you offer?
We offer tiered response SLAs based on your plan: standard (4-hour first response), priority (1-hour), and critical (15-minute for server-down situations). We cover all time zones including overnight and weekend shifts.
Which control panels do you support?
cPanel/WHM, Plesk, DirectAdmin, Virtualmin, and custom control panels. We also support bare-metal server management without a control panel for technically sophisticated hosting providers.
Can you handle server migrations?
Yes — server migrations, account transfers, and hosting platform upgrades are common requests. We handle cPanel-to-cPanel migrations, cross-datacenter moves, and PHP/MySQL version upgrades with minimal downtime.
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